Client Operations Coordinator

LAb Printing & Design –South El Monte, CA

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About the Role

LAb Printing & Design is a modern screen printing and embroidery shop inspired by travel and built on great customer service, fast turnarounds, and quality production. We work with local businesses, brands, schools, non-profits, and teams—and we’re looking for the right person to help manage client communication and keep orders moving smoothly.

This role is perfect for someone who is organized, detail-oriented, and enjoys being the main point of contact for clients in a fast-paced creative environment.

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What You’ll Be Responsible For:

Client Communication

• Be the primary point of contact for client emails and calls

• Communicate timelines, pricing, and next steps clearly

• Follow up on quotes, approvals, and outstanding questions

• Provide friendly, professional customer service at all times

Order Intake & Organization

• Collect all order details (garments, quantities, sizes, print locations, deadlines)

• Ensure artwork and approvals are complete before production

• Accurately enter orders into our system

Internal Coordination

• Communicate job details clearly to the production team

• Track order status and update clients as needed

• Flag rush orders and special instructions

Invoicing & Payments

• Send invoices and confirm payments

• Follow up on overdue invoices politely and professionally

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What We’re Looking For:

Required:

• Strong written and verbal communication skills

• Highly organized and detail-oriented

• Comfortable handling multiple tasks and deadlines

• Reliable, proactive, and professional

Nice to Have (but not required):

• Experience in customer service, admin, or operations

• Familiarity with creative or production environments

• Print or apparel experience (we will train the right person)

 

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Why Work at LAb Printing & Design

• Creative, collaborative environment

• Established business with 10+ years in operation

• Opportunity for growth as the company expands

• Be part of a team that values quality, efficiency, and great service

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Schedule & Pay

• Part-time / Full-time position

• Flexible Schedule 

• Located in South El Monte, CA

• Starting Rate:  

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How to Apply

If this sounds like a good fit, we’d love to hear from you.
Please attach your resume below and write a brief introduction.

We will review your information and get back to you for an interview.